Covid 19

 



We are working remotely - standing by to deal with your phone and email enquiries. In line with Government advice Our Showrooms are closed We're Committed to our Customers, Employees and Communities - Here's How

Dear Customer,

In line with government advice that the construction industry should close our showrooms are not currently open until it is advised to do so. We are aware that some tile companies  have remained open as a supplier of essential services to the construction industry. However as the only construction currently allowed is medical or educational  we believe it would have been against the spirit of the regulations to remain open and therefore opted to close our stores for the duration of the lockdown. Our warehouse remained open during lockdown so anyone waiting on orders or placing new ones will have access to their goods.
 We continue to deal with all your queries remotely and we are taking appointments for a soon as we are allowed to reopen with each customer allocated 30 minutes of  exclusive time on their own in the showroom. You will have our tile experts in store to answer any questions you may have for the duration of your appointment.


Remote  Opening Hours
Monday - Saturday 10.00am - 5.00pm 

PRE BOOK Your SHOWROOM APPOINTMENT - CLICK HERE

(Appointments are filling up fast for when we return) please book your preferred time though the booking facility - We will keep you updated on exactly when we are allowed to Re- open. We look forward to seeing you)


Naturally the safety of our customers and our staff is our number one priority and to this end we have put a number of measures in place for your protection when we reopen 
  • Only one customer/family grouping in store at any one time
  • Appointments must be booked in advance
  • If you arrive early and there are customers in store ahead of you you will we asked for your name and telephone number. We will call or text you as soon as the store become free
  • Please click here to book your time slot
  • Appointments are for 30 minutes - They are well booked out in advance so if you cannot make your slot please let us know ASAP so we can offer it to someone else
  • Please use the hand sanitizer available just inside the door when entering and leaving the store. We do not supply face masks but would ask you please to wear them
  • Please respect staffs requests for social distancing and follow the floor stickers for guidance
  • Please do not touch displays - Staff will show you all the ranges you wish to see

Thank you for your cooperation.

We encourage you to send us as many details of your project in advance in order that we can use the appointment time to your best advantage
 

Information Re Spanish and Italian Supply Chain 

All of our tiles are imported from Italy and Spain. All of our manufacturers are currently open and operating under strict conditions imposed by their respective Governments.  There is no interruption to our service from COVID-19/Corona Virus. Lead times remain the same: 1-3 weeks

We look forward to serving you in store by appointment  In the meantime we are available by email - click here to send